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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Won't Submit

    Asked by knix14 on December 29, 2016 at 05:29 PM

    Hello,

     

    I keep getting reports that the form won't submit. It refuses to do anything after the "submit" button is pressed. I've had to request users print the completed form and fax/email it to me. I can't duplicate the problem on my own computer. At least one user was in Google Chrome so it isn't a browser problem. It doesn't happen all the time, either.

    Page URL:
    http://www.securosuniversity.com/events

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    JotForm Support Manager

    Answered by Jeanette on December 29, 2016 at 09:45 PM

    It seems like the form might be in conflict with other line of codes in your webpage.

    My recommendation would be to re-embed the form using the iframe method as explained here:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code