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  • Profile Image

    My account does not return to zero each month

    Asked by happybulle on May 24, 2012 at 04:35 AM

    Hi,

    I've juste received an email to tell me that my account would be closed because I am over quota.

    I do not understand because my account does not return to zero each month!

    I am over quota since the beginning but not since the beginning of this month. Could you explain me?

    Thanks!

    Dorothée.

  • Profile Image

    Answered by AtacanC on May 24, 2012 at 05:39 AM

    Hi Dorothée,

    You also need to empty your upload space. As i can see, you have already 103.85 Mb uploads. A free account has 100mb free space. You need to download some of your uploads and delete them from your JotForm account.

  • Profile Image

    Answered by happybulle on May 24, 2012 at 08:34 AM

    Thanks. I delete a lof of files and my quota is OK.

    Nevertheless, the number of submissons is still the same... Does it return to zero each month?

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    JotForm Support

    Answered by mliz on May 24, 2012 at 09:22 AM

    Deleting submissions would just free up the upload space but the number of used up submissions remains the same. The submission limit quota resets back to 0 on the first day of every month.

    Thanks!