What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you re-enable my account?

    Asked by fdconsulting on December 30, 2016 at 03:06 AM


    I inadvertently created a new employee form that violated your data collection policies - it asked for bank details. I have deleted the form and purged it from the trash. My two remaining forms are still disabled - please can these or my account be re-enabled?



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    JotForm Support

    Answered by AIDAN on December 30, 2016 at 04:07 AM

    Hi, thank you for contacting us.

    I have reactivated your account.

    Please make sure to always comply with our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" to avoid having your account suspended again. Thank you.

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    Answered by fdconsulting on December 30, 2016 at 04:14 AM

    Thanks, much appreciated!