What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My payment form is not working

    Asked by dancingmama on December 30, 2016 at 10:14 AM

    The paypal payment section of my forms is not working. People are not able to select the services they are trying to pay for. Here's the link to one of the pages with issues:



    The are 4 "products" but none is clickable right now!! Please help. Thanks

    Page URL:

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    JotForm Support

    Answered by Jan on December 30, 2016 at 12:13 PM

    I checked your webpage, but I wasn't able to replicate the issue. I was able to select the products in the payment field. Here's a screen capture:

    I tested this using Google Chrome and Mozilla Firefox. Are you still experiencing this problem?

    If yes, then please try re-embedding the form using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    I will also clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

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    Answered by dancingmama on December 30, 2016 at 03:45 PM
    Thanks for your prompt reply. I was able to solve the problem by switching
    the "required" button on the payment wizard to off.
    Bye, DAniela
  • Profile Image
    JotForm Support

    Answered by Jan on December 30, 2016 at 05:00 PM

    Yes, that is the correct solution. I'm glad to hear that you were able to resolved the issue by yourself. If you need our help though, please let us know. Thank you.