- dancingmamaAsked on December 30, 2016 at 10:14 AM
The paypal payment section of my forms is not working. People are not able to select the services they are trying to pay for. Here's the link to one of the pages with issues:
The are 4 "products" but none is clickable right now!! Please help. Thanks
- JotForm SupportJanAnswered on December 30, 2016 at 12:13 PM
I checked your webpage, but I wasn't able to replicate the issue. I was able to select the products in the payment field. Here's a screen capture:
I tested this using Google Chrome and Mozilla Firefox. Are you still experiencing this problem?
If yes, then please try re-embedding the form using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.
I will also clear your form cache so that your forms will be refreshed from our servers.
Hope that helps. Thank you.
- dancingmamaAnswered on December 30, 2016 at 03:45 PMThanks for your prompt reply. I was able to solve the problem by switching
the "required" button on the payment wizard to off.
- JotForm SupportJanAnswered on December 30, 2016 at 05:00 PM
Yes, that is the correct solution. I'm glad to hear that you were able to resolved the issue by yourself. If you need our help though, please let us know. Thank you.