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    We are not receiving email notifications

    Asked by thinkholmes on December 30, 2016 at 11:13 AM

    I've had a few forms that have had issues with actually sending to the client. One that stands out the most is the "BFS Foster Parent Form". We have had issues with emails not going through properly on some of the conditions and issues with the notification email not being sent out. They contacted me and said they hadn't received a fill-out since December 22nd.

    The site we are using these forms on is benchmarkfamilyservices.org and the form is on the contact page as an embedded form. 

    Page URL:

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    JotForm Support

    Answered by AIDAN on December 30, 2016 at 12:12 PM

    Hi, thank you for contacting us.

    I examined your email history and found out that several emails are in the bounce list:

    I removed these 3 emails from the bounce list, so you may try a submission to test the notifications.

    If you would like to know how to view email history, please see https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    For more information on how to remove emails from the bounce list, please see https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    And finally, to prevent email bouncing related issues, please see https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have more questions or need further assistance, please let us know. Thank you.