Duplicate field names displayed in the email notification

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    stadallas
    Asked on December 30, 2016 at 12:11 PM

    I have a form that has 3 fields for additional people. Each of these has a second field with another piece of information needed for each person. So the original form went like this:

    Name 1

    Name 1 role

    Name 2

    Name 2 role

    Name 3

    Name 3 role

    When the notification email comes, the data for "Name 1" is coming from "Name 1 role". These seems to be caused by Jotform identifying field by using just the beginning of their labels. I have tried renaming fields and Jotform changes the both fields that are already confused. See the current state of this mess in the screen shot of the notification email below. 

    My question is: can this form be saved?

    And if not, what do I need to know about naming fields to avoid this confusion? 

  • Profile Image
    Kiran
    Answered on December 30, 2016 at 01:55 PM

    As you see the fields in the notification email, the fields are duplicated in the email and so the correct data is not being displayed. 

    You may edit the notification and remove the field name and add the correct fields from the Form fields dropdown.

    You may also remove the existing notification and add a new notification so that the fields will be added automatically.

    Hope this information helps! 

  • Profile Image
    stadallas
    Answered on December 30, 2016 at 02:25 PM

    Beautiful! Such an easy fix.

    I have never noticed that drop down menu. 

     

    Thanks!

  • Profile Image
    Kiran
    Answered on December 30, 2016 at 03:34 PM

    No problem. Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!  

  • Profile Image
    stadallas
    Answered on December 30, 2016 at 06:17 PM

    I had this happen again in another form. I had two fields that started with "Full Name of" and the Field drop down menu gave me the same variable name in each case. I went back to the form builder and touched each field. When I came back to the email builder, one field had a number added. Go figure. 

  • Profile Image
    BJoanna
    Answered on December 31, 2016 at 05:02 AM

    If I understood you correctly, you were able to resolve your issue on other form as well.

    Let us know if you need further assistance.