How would my subscribers change/upgrade/downgrade their subscription?

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    neoxcom
    Asked on December 30, 2016 at 12:53 PM

    How would my subscribers change/upgrade/downgrade their subscription? For example, how would a customer upgrade from a monthly subscription to an annual subscription option?



    This is a re-post of a comment on How to Setup a Recurring Payment Option

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    Kiran
    Answered on December 30, 2016 at 02:39 PM

    Unfortunately, it is not possible to upgrade/downgrade the subscriptions created through JotForm. It is required to manage the subscriptions from the payment gateway itself. Otherwise, they may cancel the existing subscription and then submit the form again with new subscription plan.

    Hope this information helps!