What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How would my subscribers change/upgrade/downgrade their subscription?

    Asked by neoxcom on December 30, 2016 at 12:53 PM

    How would my subscribers change/upgrade/downgrade their subscription? For example, how would a customer upgrade from a monthly subscription to an annual subscription option?



    This is a re-post of a comment on How to Setup a Recurring Payment Option

  • Profile Image
    JotForm Support

    Answered by Kiran on December 30, 2016 at 02:39 PM

    Unfortunately, it is not possible to upgrade/downgrade the subscriptions created through JotForm. It is required to manage the subscriptions from the payment gateway itself. Otherwise, they may cancel the existing subscription and then submit the form again with new subscription plan.

    Hope this information helps!