What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Charges for this Month

    Asked by laceyfaught on December 30, 2016 at 04:13 PM

    I was just charged $19 for this month.  Why?  I did not request this.  I would like this to be refunded.  I only need the free package.

  • Profile Image
    JotForm Support

    Answered by Aury on December 30, 2016 at 08:13 PM

    As per your above request, I have made a request on your behalf to have full charge reversed of the latest charge but it will first need to be reviewed by our Billing Team which may take 2-3 days, the amount will reflect in your bank statement in about 7-10 business days. The account is in Free status now.

    Since this subscription is paid using your Paypal account, and in order to prevent further auto renewal charges, you have to cancel it directly from the Paypal site, please follow this guide:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.

    If you have additional questions, please get back to us.