Charges for this Month

  • Profile Image
    laceyfaught
    Asked on December 30, 2016 at 04:13 PM

    I was just charged $19 for this month.  Why?  I did not request this.  I would like this to be refunded.  I only need the free package.

  • Profile Image
    Aury
    Answered on December 30, 2016 at 08:13 PM

    As per your above request, I have made a request on your behalf to have full charge reversed of the latest charge but it will first need to be reviewed by our Billing Team which may take 2-3 days, the amount will reflect in your bank statement in about 7-10 business days. The account is in Free status now.

    Since this subscription is paid using your Paypal account, and in order to prevent further auto renewal charges, you have to cancel it directly from the Paypal site, please follow this guide:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.

    If you have additional questions, please get back to us.