What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you send a notification of submission even if the person did not pay?

    Asked by schooner on December 30, 2016 at 05:21 PM
    a
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    JotForm Support

    Answered by BJoanna on December 31, 2016 at 03:18 AM

    Is your question related to incomplete payments email Notifications?

    https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    By default email Notifications are not sent if user did not complete payment. However you can Setup Incomplete Payment Notification email:

    https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail 

    Hope this will help. Let us know if you need further assistance.