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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the credit card number not showing up in a received form?

    Asked by vandab on December 30, 2016 at 09:49 PM

    I have received a form with credit card info but the whole card number isn't showing up.

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    JotForm Support

    Answered by BJoanna on December 31, 2016 at 07:56 AM

    Collecting of credit card info on plain text fields is against JotForm Terms of use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Because of that we have scanned all of our database and replaced part of the CC numbers with # hash symbols. 

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have deleted your form, because it is violating our terms of use. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    If you want to charge your users manually at later date, I would suggest you to use on of payment tools that has built in credit card fields like PayPal Pro, Stripe, Authorize.net, Dwolla.

    How to Enable Payment Authorization