What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you only pay annually or do you do a monthly plan? What is the contract term pls

    Asked by Simon Bonanno  on December 30, 2016 at 10:21 PM
  • Profile Image
    JotForm Support

    Answered by liyam on December 31, 2016 at 08:42 AM

    Hello Simon,

    We have a monthly subscription, annual, and bi-annual subscription.

    When paying either by Paypal or credit card, the subscription is on auto-renewal. Meaning there is no need for you to do anything if you want to continue your subscription. You can cancel your subscription anytime.

    If you wish to make payment via wire transfer, postal order, or cheque, the required subscription is for at least 1-year. We do not offer a monthly subscription for this method of payment.

    When cancelling prior to renewal we give two options, we can immediately transfer the subscription which will yield you a prorated refund, or we can cancel on the period end. Meaning you can tell us to end the subscription without renewal anymore.

    When cancelling a paid subscription, you are downgraded to free status. You can still make use of your forms but you are within the limits available under the account status.

    You can check out the pricing page on this link for more information: https://www.jotform.com/pricing

    Note: Currently, I see that you are on a guest account status. Please create your own account before making a subscription by following this link: https://www.jotform.com/signup

    If you have questions, please let us know.

    Thanks.