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    Unable to submit the form and email verification

    Asked by fellowshipky on December 31, 2016 at 12:15 AM

    I setup a guest account and received a "verify email" link. the link is invalid. I checked my email address and it is correct.

     

    also, i created a new form and when i complete the form on my website and click submit, the form never finishes processing. it continues to show "please wait".

    Page URL:
    fellowshipky.org/request-prayer

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    JotForm Support

    Answered by Jan on December 31, 2016 at 04:44 PM

    Sorry for the inconvenience. I have now verified your email address.

    I opened your form using the direct link (https://www.jotform.us/form/63648093468165). I did a test submission and it was successful. It redirected me to the Thank You page. Here's a screenshot:

    Unfortunately, I'm having a trouble opening your webpage. If this issue is only happening in your webpage, then please try to re-embed the form using the iFrame method. This will prevent script conflicts between the form and the page. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope that helps. Thank you.