What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm having a hard time accepting my payment. My card keeps getting declined for whatever reason.

    Asked by mccaskill89 on December 31, 2016 at 02:13 AM

    I wanted to make sure it wasn't on my end. Every time I go to check out with the promotion you have going on for $9.50 a month my card gets declined. 

  • Profile Image
    JotForm Support

    Answered by Aury on December 31, 2016 at 12:00 PM

    Hello,

    Actually the Special rate is offered on Annual subscriptions, not to monthly plans:

    I hope this information helps.