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  • Profile Image

    What is the 'Other' field for?

    Asked by brooklinefoodcoop on December 31, 2016 at 03:44 AM
    Above the “Amount” field,
    there is another with buttons. One of the buttons, which
    is visible in the screen shot below, is “Other.” Presumably,
    this allows an arbitrary amount, like the former PayPal
    field. Are both of these fields required? Or, can I just use
    the button field?
  • Profile Image
    JotForm Support

    Answered by jonathan on December 31, 2016 at 09:22 PM

    Were you referring to the "Other" option in Radio option button of your form https://www.jotform.us/form/63571217286156 ?

    It is visible/available because the "Allow Other" option of the field was ON.

    Let us know if you need further assistance.

     

     

  • Profile Image

    Answered by brooklinefoodcoop on December 31, 2016 at 11:45 PM
    New response receivedThat is the button I referenced. My previous question refers
    to the payment field which was just below the “Other” button
    in the image in your reply. The question here was whether or not
    it is necessary for both of these fields to be included. Can I use
    the buttons (including “Other”) instead of the second payment field?
    It seems “Other” duplicates the function of the second payment field,
    but when I linked the form to Dwolla, only the second payment field
    was edited.
    ...
  • Profile Image

    Answered by brooklinefoodcoop on December 31, 2016 at 11:45 PM
    While waiting for a reply to my last question, I decided to test my
    donation form with a small donation. The transfer apparently
    took place, but I received a confirmation from some charity I never
    heard of. Also, I never entered a funding source, so I’m not sure
    where the money came from.
    How do I fix this?
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 01, 2017 at 09:21 AM

    The other box is optional. If you would like users to enter a custom amount, this box will work. If you would like to pass the amount to the Dwolla payment field, you need to get the total first by calculation widget. Please follow these guides:

    https://www.jotform.com/help/259-How-to-perform-calculation-in-the-form

    https://www.jotform.com/help/275-How-to-pass-a-calculation-to-a-payment-field

     

    As for the test, that is maybe the information coming from the Sandbox account, but unless you never enable this option in the Dwolla integration. Please forward the confirmation to support@jotform.com so we can inspect.