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MimzysAsked on December 31, 2016 at 5:09 AM
Hello,
my client fill the form and order service from my site but I didn't receive that payment on my paypal account.
Can you tell me what is the problem?
Here is the link of the form
https://form.jotformeu.com/62633944563361
Best regards,
Sanja
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jonathanReplied on December 31, 2016 at 9:37 PM
Hi Sanja,
I only 1 submission existing on your form https://www.jotform.com/62633944563361 so far. And it was not a completed payment.
I suggest you also review our user guide about Incomplete Payments submission here
https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/
Hope this help. Let us know if you need further assistance.