What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I didn't receive payment on paypal, can you tell me what is the problem?

    Asked by Mimzys on December 31, 2016 at 05:09 AM


    my client fill the form and order service from my site but I didn't receive that payment on my paypal account.

    Can you tell me what is the problem?

    Here is the link of the form



    Best regards,


    Page URL:

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    JotForm Support

    Answered by jonathan on December 31, 2016 at 09:37 PM

    Hi Sanja,

    I only 1 submission existing on your form https://www.jotform.com/62633944563361 so far. And it was not a completed payment.

    I suggest you also review our user guide about Incomplete Payments submission here


    Hope this help. Let us know if you need further assistance.