What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've upgraded to bronze but customers still aren't able to fill out a form

    Asked by arpeggiomusicteachers on December 31, 2016 at 06:34 AM

    Hello. I've paid for upgrade but this hasn't registered on my account.  I'm running an expensive campaign and need this to be resolved today.  

    Please can you advise me.


    Many thanks



    Page URL:

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    JotForm Support

    Answered by Aury on December 31, 2016 at 06:18 PM

    Dear Matt,

    I have tested the form embedded in the above indicated website, the form is working fine:

    Let us know if you have additional questions.