I've upgraded to bronze but customers still aren't able to fill out a form

Hello. I've paid for upgrade but this hasn't registered on my account.  I'm running an expensive campaign and need this to be resolved today.  

Please can you advise me.

Many thanks

Matt

Dear Matt,

I have tested the form embedded in the above indicated website, the form is working fine:

Let us know if you have additional questions.

Regards.