What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    To downgrade, do I cancel?

    Asked by xianwu on December 31, 2016 at 08:38 AM

    Because my usage is very low, I want to downgrade from Bronze to Free.  The only selection I find is "cancel".  I want to be sure this is a down grade and not a discard or discontinuation of service, as the word "cancel" might suggest.  So, to be sure, when I cancel, my service will simply revert to Free, correct.  (I don't want to rebuild the form I am using.)

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    JotForm Support

    Answered by Aury on December 31, 2016 at 06:28 PM


    I have cancelled the Bronze yearly subscription, effective at the end of the current billing cycle Jan 13th 2017, the account will be downgraded to Free status and you will not be billed anymore.

    If you have additional questions, please let us know.