What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    After clicking on "+ Add new email address" nothings happens.

    Asked by Joonik on December 31, 2016 at 02:24 PM

    After clicking on "+ Add new email address" nothings happens. Does someone know if this option is for Premium Users? I have two accounts and it didn't work in any of them.



    This is a re-post of a comment on How to Setup SMTP for a Form

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    JotForm Support

    Answered by liyam on January 01, 2017 at 12:39 AM

    Hello Joonik,

    This should work well with any type of account. We actually recommend the use of this for a better delivery of emails to your inbox. 

    After selecting + Add new email address, you will need to scroll down and select the kind of email sender that you want to add

    After this you can proceed with the setup fo your SMTP.

    Another method is simply go add your SMTP via https://www.jotform.com/myaccount/settings and add your SMTP on the sender emails.

    If you have questions, please let us know.

    Thanks.