Email notifications have stopped coming

  • snjrose
    Asked on December 31, 2016 at 5:12 PM

    I haven't edited my form, but email notifications have stopped coming in just now. Can you please check into this?

  • Jan
    Replied on January 1, 2017 at 7:22 AM

    I checked your form notification and I can see that it is configured correctly. The email recipient is not in the bounce list.

    Upon checking the mail logs, I can see that the notifications are being sent successfully. 

    Email notifications have stopped coming Image 1 Screenshot 20

    Please try checking the spam folder or junk mail. If the email alerts are in the spam folder, please select all of them and mark them as "Not Spam".

    Related guide: 
    How-to-View-All-Your-Form-Email-History
    Why-I-am-not-Receiving-Email-Notifications

    Hope that helps. Thank you.