What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications have stopped coming

    Asked by snjrose on December 31, 2016 at 05:12 PM

    I haven't edited my form, but email notifications have stopped coming in just now. Can you please check into this?

    Page URL:
    https://form.jotform.com/61527901988972

  • Profile Image
    JotForm Support

    Answered by Jan on January 01, 2017 at 07:22 AM

    I checked your form notification and I can see that it is configured correctly. The email recipient is not in the bounce list.

    Upon checking the mail logs, I can see that the notifications are being sent successfully. 

    Please try checking the spam folder or junk mail. If the email alerts are in the spam folder, please select all of them and mark them as "Not Spam".

    Related guide: 
    How-to-View-All-Your-Form-Email-History
    Why-I-am-not-Receiving-Email-Notifications

    Hope that helps. Thank you.