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    Not able to edit email alerts.

    Asked by WBFS on January 01, 2017 at 09:30 AM

    On a new form, the email function will not permit me to edit and look at the email.  When I click edit it takes me to the form preview and will not display the current email for me to edit.


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    JotForm Support

    Answered by ashwin_d on January 01, 2017 at 01:07 PM

    Hello WBFS,

    I'm sorry for the trouble caused to you. 

    Do you mean to say that when you click on the edit button of email alert, it shows form in preview mode. I did test this issue in your form and I am unable to replicate it. It shows the email alert window correctly. Please check the screenshot below:


    Do you only have problem with this particular form or the issue is with all your forms? I would suggest you to please clear your browser cache and see if that solves your problem. The following guide should helps you how to clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!