What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I need forms to be restored on my account

    Asked by AlmostHomeAnimalRescue on January 01, 2017 at 02:30 PM

    I want to save my files on only one specific account.  How do I do that?  I have a link from a sign in with another account.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by owen on January 02, 2017 at 01:50 AM


    I can see that this account "AlmostHomeAnimalRescue" is a sub-account of "Jennysfdc". I guess you do not want your forms to be stored on a folder called "Jennysfdc". As far as I understand you want them stored on this particular account that you contacted us. However, this is how the sub-accounts feature work. 

    If you still want the forms to be moved into your account we can do that upon your confirmation. Since both of the accounts are on Bronze plan you will not be tackled by any of the limitations. Please confirm that you'd like to move the forms from "Jennysfdc" to "AlmostHome AnimalRescue". 

    Thank you for contacting us.