What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Web Browsers do not load the form fast enough

    Asked by Annie Fox  on January 01, 2017 at 03:55 PM

    I am the web designer at Ascend Analytics.  We have had complaints that your forms are not loading fast enough, if at all, on Safari.  Is there something you can recommend for this?  

     

    Thanks,

    Annie Fox

    Page URL:
    http://www.ascendanalytics.com/application-form.html

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    JotForm Support

    Answered by candy on January 02, 2017 at 02:39 AM

    Dear Annie,

    We are sorry for the inconvenience you have.

    I have checked the network of your website. I have seen that there is a missing image file and it costs more than 30s to search it as you can see the screenshot below:

    I have checked the codes and I have seen that the missing image file is in the form codes. I have forwarded this issue to our software development team in order to fix the missing image issue.

    You are going to be informed via this thread as soon as the issue will be fixed.

    Thank you for reporting us.

  • Profile Image
    JotForm Support

    Answered by Scott on January 02, 2017 at 08:24 AM

    Hey Annie,

    We investigated your form and were able to find the injected CSS code on the old JotForm wizard. (if you add "&old" to your URL when you are editing your form, you can see it for yourself too)

    Problem was that either this was an old form or a cloned version of an old form. Since it was trying to fetch a dummy object from an old service we used before changing our servers.

    For the solution of your problem, we changed the part from the injected CSS where it says:

    //static-interlogyllc.netdna-ssl.com/themes/img/blank.gif

    to:

    //cdn.jotfor.ms/themes/img/blank.gif

    It looks like this change resolved your issue.

    Thank you for contacting us about this issue and again sorry for the inconvenience that it caused.

    If there is anything else we can help you with, we will be waiting to hear from you,

    Cheers.