What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload Error: File could not be uploaded for some reason. Please go back and fix the problem(s).

    Asked by OWFI on January 01, 2017 at 08:23 PM

    I've worked this form multiple times. I don't know what's wrong, but it won't upload. We need this form to work ASAP. Is there a fix for this?

    https://form.jotform.com/70008042884149

    Page URL:
    https://form.jotform.com/70008042884149

    Screenshot
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    Answered by chicorycottage on January 01, 2017 at 08:34 PM

    I guess while we wait for technical support to respond - we can look for another form provider, preferably once that responds faster to errors and support issues and might actually provide a telephone number for support.

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    Answered by OWFI on January 01, 2017 at 08:41 PM

    A telephone number would be amazing.

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    JotForm Support

    Answered by Ian on January 01, 2017 at 09:57 PM

    I am sorry for the inconvenience caused to you. I could replicate the issue at my end. I  am forwarding this issue to our Developer Team for further investigation. You will hear from them soon.

    Thanks for your patience.

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    Answered by getmerecruited on January 01, 2017 at 10:05 PM

    I'm having the same issue and it's costing my business money. I pay Jotform monthly and would really like better customer service. Mr. JotForm Support could you guys do a better job. The customer service is pretty bad when there's an issue. You are going to force me to have to leave your business.

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    Answered by OWFI on January 01, 2017 at 10:27 PM

    Unfortunately, I have to concur with getmerecruited. :(

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    JotForm Support

    Answered by ashwin_d on January 01, 2017 at 10:43 PM

    Hello,

    I'm sorry for the trouble caused to you.

    We received confirmation from our backend team that this issue is resolved already. I could not test your form #70008042884149 as you seems to have deleted it already.

    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

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    Answered by OWFI on January 01, 2017 at 11:18 PM

    Thank you! So far it looks like this is resolved. I'll keep you informed if I find any problems.