- OWFIAsked on January 01, 2017 at 08:23 PM
I've worked this form multiple times. I don't know what's wrong, but it won't upload. We need this form to work ASAP. Is there a fix for this?
- chicorycottageAnswered on January 01, 2017 at 08:34 PM
I guess while we wait for technical support to respond - we can look for another form provider, preferably once that responds faster to errors and support issues and might actually provide a telephone number for support.
- OWFIAnswered on January 01, 2017 at 08:41 PM
A telephone number would be amazing.
- IanAnswered on January 01, 2017 at 09:57 PM
I am sorry for the inconvenience caused to you. I could replicate the issue at my end. I am forwarding this issue to our Developer Team for further investigation. You will hear from them soon.
Thanks for your patience.
- getmerecruitedAnswered on January 01, 2017 at 10:05 PM
I'm having the same issue and it's costing my business money. I pay Jotform monthly and would really like better customer service. Mr. JotForm Support could you guys do a better job. The customer service is pretty bad when there's an issue. You are going to force me to have to leave your business.
- OWFIAnswered on January 01, 2017 at 10:27 PM
Unfortunately, I have to concur with getmerecruited. :(
- JotForm Supportashwin_dAnswered on January 01, 2017 at 10:43 PM
I'm sorry for the trouble caused to you.
We received confirmation from our backend team that this issue is resolved already. I could not test your form #70008042884149 as you seems to have deleted it already.
I would suggest you to please test your form again and get back to us if the issue persists.
- OWFIAnswered on January 01, 2017 at 11:18 PM
Thank you! So far it looks like this is resolved. I'll keep you informed if I find any problems.
- KrystsinaAnswered on February 28, 2017 at 02:15 PM
I am facing the same issue today, and this disturbs a lot... Please advise what should be done?
- JotForm SupportdavidAnswered on February 28, 2017 at 03:51 PM
We are experiencing some issue with our file storage server at this time. We are working on fixing it and it should be resolved soon.
- JotForm SupportEltonCrisAnswered on March 01, 2017 at 09:18 AM
This is now fixed. Please try it again. Thanks