What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload error message when submiting with Safari or Chrome?

    Asked by BARCHAMBAULT on January 01, 2017 at 09:33 PM

    My form is giving a error message when viewers submit with Safari and Chrome but works properly when they submit with Firefix. How can I fix this issue?

    Page URL:
    https://form.jotform.com/63575531996167

    Screenshot
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    Answered by BARCHAMBAULT on January 01, 2017 at 09:37 PM

    It is no longer working with firefox either

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    Answered by Ian on January 01, 2017 at 10:07 PM

    I am sorry for the inconvenience caused to you. I could replicate the issue at my end. I  am forwarding this issue to our Developer Team for further investigation. You will hear from them soon.

    Thanks for your patience.

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    Answered by Ian on January 01, 2017 at 10:41 PM

    I'm sorry for the trouble caused to you.

    Our backend team confirms that this issue is resolved already. I did test your form with file upload and it was uploaded successfully. I would suggest you to please test your form again and get back to us if the issue persists.