What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by getmerecruited on January 01, 2017 at 10:22 PM

    I'm having pic error upload issue and it's costing my business money. I pay Jotform monthly and would really like better customer service. Mr. JotForm Support could you guys do a better job. The customer service is pretty bad when there's an issue. You are going to force me to have to leave your business even though I'm comfortable with it. I need this issue resolved immediately please. Thank you!

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    Answered by Ian on January 01, 2017 at 11:09 PM

    I'm sorry for the trouble caused to you.

    Our backend team confirms that this issue is resolved already. I did test your form with file upload and it was uploaded successfully. I would suggest you to please test your form again and get back to us if the issue persists.