My forms are not in my account.

  • Profile Image
    KristyVV
    Asked on January 01, 2017 at 11:26 PM
  • Profile Image
    emily
    Answered on January 02, 2017 at 03:57 AM

    Hi,

    Thank you for contacting us.

    I checked your account and since you are a Free user, you have 5 form limit. 

    Since you have 9 forms in your account, you cannot create any new form. However, your forms will be protected. If you wish to create new forms, please delete your old forms.

    To view your usage, kindly go to Account->Usage

     

    If you have submissions present in your forms, I would recommend you to download them before deleting your forms. 

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    If I did misunderstand your problem, could you please clarify your issue and give some details?

    Regards.