What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are not in my account.

    Asked by KristyVV on January 01, 2017 at 11:26 PM
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    JotForm Support

    Answered by emily on January 02, 2017 at 03:57 AM


    Thank you for contacting us.

    I checked your account and since you are a Free user, you have 5 form limit. 

    Since you have 9 forms in your account, you cannot create any new form. However, your forms will be protected. If you wish to create new forms, please delete your old forms.

    To view your usage, kindly go to Account->Usage


    If you have submissions present in your forms, I would recommend you to download them before deleting your forms. 


    If I did misunderstand your problem, could you please clarify your issue and give some details?