What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not available!

    Asked by TYS2015 on January 02, 2017 at 04:28 AM
    Page URL:
    http://www.platinumhitsdigitalmedia.com/umk-24-artist-sign-up

    Screenshot
  • Profile Image
    JotForm Support

    Answered by olivia on January 02, 2017 at 06:40 AM

    Hi,

    I have checked your form. It is seen that your form was disabled.

    Please make it "Enable" if you want to see it in the webpage. 

    Please have a look at the following guide about the issue: How-to-enable-disable-a-form 

    If you need any other details, please feel free to contact us.

    Thank you.

  • Profile Image

    Answered by TYS2015 on January 02, 2017 at 06:52 AM

    I just discovered that and enabled it. It working properly now. Mmm, I wonder what caused it to disable.

     

    Thank you for your assistance, I appreciate it.

    Happy New Year!

  • Profile Image
    JotForm Support

    Answered by Boris on January 02, 2017 at 07:54 AM

    We can't check which action caused your form to be come disabled, but there are a couple of instances for this to happen.

    1. If the form is enabled/disabled from its preferences, as shown in the guide my colleague linked to above:

    https://www.jotform.com/help/180-How-to-enable-disable-a-form

    It might have been disabled while you were still building your form, or any time later by accident.

    2. Form can be set to disable when a certain number of submissions is reached, or on a specific date:

    https://www.jotform.com/help/137-How-to-limit-submissions-in-a-form

    Whatever the case, we're glad that your form is active and running again. If you need assistance with anything else, please feel free to open another support thread in our forum anytime. Thank you!