What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    InfusionSoft: Uploaded file url is wrong on InfusionSoft.

    Asked by nextgenstrata on January 02, 2017 at 06:09 AM

    Hi Team,

    I have used the file upload widget to upload files into Jotform, more importantly, integrate with insufionsoft by paste the link to one of the fields (which ever will show the correct format), however, I found that the fields I map with infusionsoft only have part of the link (folder part, no file name, this happened in both Website field and Text area custom field), when the link is clicked, the following webpage popped up (screenshot here: http://screencast.com/t/1R52UeRplU0t )

    please assist. 

    PS: also, I wondered if 2-3 files are submitted at the same time, how would the links be generated and mapped to infusionsoft? any suggestions? please also advise
  • Profile Image
    JotForm Support

    Answered by seth on January 02, 2017 at 08:27 AM


    I could replicate the issue on my side:

    I am escalating the issue to our developers. They will fix the issue and inform you via this thread.

    Thank you in advance for your patience.


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    JotForm Support

    Answered by seth on January 02, 2017 at 08:30 AM

    We will address your other question here:



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    Answered by nextgenstrata on January 02, 2017 at 08:32 AM

    thanks for the prompt reply, I will keep an eye on the other thread. thanks

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    JotForm Support

    Answered by NeilVicente on April 03, 2017 at 10:20 AM

    Sorry for the very late update, but we'd like to inform you that this bug has been fixed.

    Files uploaded through the multiple upload widget will now be sent correctly as download links to InfusionSoft.

    As for your other question, multiple upload links will be separated by a comma.

    Kind regards,