What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Inability to clear file upload controls in Internet Explorer

    Asked by abteilung on January 02, 2017 at 07:47 AM
    If I accidently choose the wrong file in IE, I can not delete it manually out of the text field because: every time I click inside the text field the popup is coming up autmoatically. So it is not possible to place the cursor inside the field to delete text by pressing backspace...
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    JotForm Support

    Answered by liyam on January 02, 2017 at 08:28 AM

    Hello,

    This is actually a behavior in Microsoft browsers and there seems to have no method or process to remove this with using keyboard presses or mouse clicks. Unlike in Google Chrome where you can simply open the file selection prompt and click the escape button to remove the selected file.

    A solution here is enabling the Reset button on the submit button of your form. By enabling this button, a clear form button will appear beside the submit button.

    On a published form, this will clear the values entered on the fields, including the upload field.

    If you have questions, please let us know.

    Thanks.