Delete All Submissions button does not delete submissions

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    jamielill
    Asked on January 02, 2017 at 08:17 AM

    Hi,

    I want to  delete all my submission but they cannot be removed.

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    Boris
    Answered on January 02, 2017 at 08:49 AM

    You can normally remove all submissions at once by following this guide:

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    However, I have just tested this on one of my own forms, and the Delete All Submissions button seems to not be performing its job correctly. Upon clicking it and providing my password for confirmation, the submissions are still not removed:

    Submissions remaining after deleting them:

    I have escalated this as a bug report to our developers, so it can be tended to and resolved. Until the issue with deleting all submissions is resolved, I see that manual deletion of submissions one-by-one still works correctly, so if it is a pressing issue for you, you may want to delete your unwanted submissions that way:

    We will let you know as soon as there are any updates about this bug. Thank you.

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    Scott
    Answered on January 02, 2017 at 10:04 AM

    Hey jamielill,

    I warned our developers about the problem and they issued a fix right away. It should be working as promised.

    Can you please check it from your end and let us know?