How can I customize PDF version of the submission?

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    Asked on January 02, 2017 at 09:19 AM


    It is possible if I have a form ertsellt, with questions, but also with text html, the whole form with all content and send as PDF. The problem is, if I add more headings, they do not appear in the PDF. Or a text html text will be displayed in the form, but will not be sent later on the PDF form. It is about the fact that I have longer texts, which one should read through and then confirm to have read this content. So I need a PDF where the text and the answer shows. I hope I could explain it right. thank you

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    Answered on January 02, 2017 at 10:42 AM


    According to my understanding, your form has some Text fields and also Headers and you are wondering that how to add this fields to the PDF version of submissions. 

    Text fields, form images and headers are not shown in the PDF version of the submissions. You need to add these fields to your PDF by manually. 

    Please open Submissions page.

    Click PDF>Customize PDF at the top of the page.

    Add Text and images in this page.


    Please have a look at the following guide, too: How-to-Customize-PDF-Submissions-Report

    If you need any other details, please feel free to let us know.

    Thank you.

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    Answered on January 03, 2017 at 03:45 AM
    I have a further question, please, it is possible with the automatically generated PDF, the question above and the answers directly below. At the moment, the left is the question, and the answer to the right. I have attached a PDF, where, strangely, this is shown in a question (company code). You can change this for everyone. As well as how can I change the PDF with a name I want to choose. Nicxht numbered. Thank you. Many thanks for the help.
    Mit freundlichen Grüßen
    Sven Hort
    Hort Fast-Food GmbH & Co. KG
    Franchisenehmer der Burger King Europe GmbH
    Hauptstrasse 52, 76297 Stutensee
    Telefon 07244/9469674 / Fax 07244/9469675
    UST-ID 21 8 87 66 45 / Sitz: Stutensee / HRA 104779 / Amtsgericht Mannheim
    Persönlich haftende Gesellschafterin: Sven Hort GmbH / Sitz: Stutensee / HRB 108366 Amtsgericht Mannheim
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    Answered on January 03, 2017 at 04:02 AM

    Hello Sven,

    Yes, you can actually put the labels (questions) on top with the answers below it. You can adjust the position of your labels and answers. 

    As to the question on how you can change the PDF with a name you want to choose, do you mean to say the file name of the PDF submission? If so, unfortunately this is not possible. The numbers that is created as the file name of the PDF refers to the submission ID of that specific submission which you can also look-up on the submissions page.

    With regarding to the PDF attachments you have submitted -- as you have made your response through the email going here to the forum, your attachment didn't reach it here. If you still need to send to us the PDF file, you can instead send us an email at with the subject line: Support forum ticket #1023392

    If you have questions, please let us know.