What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    update credit card details

    Asked by jefftesta on May 24, 2012 at 06:19 PM

    I need to chnge my credit card details how do i do this

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 24, 2012 at 07:12 PM

    Thank you for contacting us.

    Please follow the next steps to update your credit card details through our payment processing parthner - Plimus.

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription

    2. If you don't remeber your password, you can reset you Plimus password by entering your email and your Plimus username in this page: https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3. Login to Plimus via this page: https://secure.plimus.com/jsp/account_login.jsp

    4. Go to My Account then click "Change" on the payment method column (far right side) of your active JotForm subscription

     

    5. Save the changes that you made.

    Please feel free to contact us if you need any further assistance.