What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't remember my user name or my password.

    Asked by Kendra Atkinson  on January 02, 2017 at 06:04 PM

    I don't have access to the email account that the jot form is linked to. I also do not remember my user name or password.


    How would i go about resetting that ?


    Thank you!




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    JotForm Support

    Answered by Chriistian on January 02, 2017 at 09:27 PM

    I checked your website getsojo.com and found a form there that was created with jotform. From this I was able to identify that the form embedded on your website is owned by an account with the username sojo. The email address related to that account is info@getsojo.com.

    You can change your password by clicking the forgot password link from the login page and entering either your username or the email address. The password reset instructions will be sent to info@getsojo.com.

    If you need further assistance, please let us know.
    Thank you.