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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Anyone else having problems with radio buttons and conditions?

    Asked by raisingaidfordogsatrisk on January 02, 2017 at 06:12 PM

    I have two recently created forms that tested fine, and were used by one of our rescue partners on 12/30/2016. Now both are no longer functioning, as we can't get beyond the first page.

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    JotForm Support

    Answered by Chriistian on January 02, 2017 at 09:54 PM

    I cloned your form and I was able to replicate the issue with the conditions on the radio button not showing the page breaks. This may be due to HTML tags that are added on the radio button options. The tags are visible in the condition, but they are not visible in the actual form. Because they don't appear similar, the conditions are not being triggered correctly.

    To resolve the issue, please remove the html tags on the radio buttons.

    Once the tags are removed, the conditions should work correctly now.

    If you need further assistance, please let us know.

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    Answered by raisingaidfordogsatrisk on January 03, 2017 at 08:24 PM

    I removed the code to make the text red, and everything is OK now. I've used bold in the radio buttons for quite some time, but only recently added red text. 

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    JotForm Support

    Answered by Chriistian on January 03, 2017 at 09:42 PM

    I am glad to know that the issue has been resolved. The condition might not have been updated properly when the code to make the text red was added. If you encounter any further issues, please feel free to contact us again. Regards.