What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email in Bounce List

    Asked by palmstateprint on January 02, 2017 at 06:25 PM


    I have not been receiving emails notifying us of new submissions.  When I just signed into the account it tells me my email is on the jotform 'bounce list' and I need to specify a new email address.  How can I get it removed from the bounce list as I wish our form submission emails to come thru to this specific email address?

    Thank you very much!

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    Answered by Ian on January 02, 2017 at 08:30 PM

    If you notice that notifications are not coming through, because your email address is on our bounce list, you can remove it by following the instructions provided in the links below:

    1. How to Remove Your Email Address from Bounce List

    2. How to Prevent Email Bouncing Related Issues

    Hope this helps.

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    Answered by palmstateprint on January 03, 2017 at 01:05 PM

    Thank you very much for your help!!