Email in Bounce List

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    Asked on January 02, 2017 at 06:25 PM


    I have not been receiving emails notifying us of new submissions.  When I just signed into the account it tells me my email is on the jotform 'bounce list' and I need to specify a new email address.  How can I get it removed from the bounce list as I wish our form submission emails to come thru to this specific email address?

    Thank you very much!

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    Answered on January 02, 2017 at 08:30 PM

    If you notice that notifications are not coming through, because your email address is on our bounce list, you can remove it by following the instructions provided in the links below:

    1. How to Remove Your Email Address from Bounce List

    2. How to Prevent Email Bouncing Related Issues

    Hope this helps.

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    Answered on January 03, 2017 at 01:05 PM

    Thank you very much for your help!!