What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is Disabled

    Asked by kjohn285 on January 03, 2017 at 01:49 AM

    Hello,

    My forms are showing up as disabled. As far as I read on a thread, this could have gotten caught in a phishing filter of yours.

    I am collecting passwords from a client of mine in which I need.

    Please get this corrected as soon as possible.

    Thanks!

    Page URL:
    https://form.jotform.com/63651218636155

  • Profile Image
    JotForm Support

    Answered by owen on January 03, 2017 at 01:57 AM

    Hi,

    Your account has been auto suspended because it has been tackled by our phishing algorithm. When I check your forms I can see that you are asking for username and password data on them. This is forbidden on JotForm due to security measures. Please check our Terms of Use to avoid further issues related with phishing since repeated violation of them may lead to a permanent suspension of your account. 

    I have now deleted the related fields on your form and reactivated your account. 

    Please contact us again if you need any further assistance.