What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to downgrade my account?

    Asked by tbcbank on January 03, 2017 at 02:43 AM

    Good morning and seasons greetings!

     

    I have a question.

     

    The last year submissions showed that the chosen plan doesn't match the real situation for this time, and the number of submissions allow the company to use free plan.

    In case of changes we will upgrade the plan.

     

    Could you please help me how to downgrade the plan? What do i need to know?

     

    Kind regards,

    Natia

     

  • Profile Image
    JotForm Support

    Answered by emily on January 03, 2017 at 03:19 AM

    Hi,

    Thank you for contacting us.

    I checked your plan and your subscription is Silver Monthly. If you wish to cancel your subscription and downgrade your account to Free, we can do it for you.

    Please let us know if your request is still valid. Waiting for your reply.

    Regards.

     

  • Profile Image

    Answered by tbcbank on January 25, 2017 at 08:45 AM
    Dear All.
    Excuse me for not replying to your e-mail in time.
    Before downgrading I have a question: will the submissions current records be still available for us after downgrading procedure?
    Kind regards,
    Natia
    ...
  • Profile Image

    Answered by KadeJM on January 25, 2017 at 10:02 AM

    Downgrading does not affect your submissions on your account in most cases so long as you remain under the free account's 500 submission limit.

    Your account has 39 total submissions currently which is your combined form submissions count.

    If you happen to go over that limit it is best to export that data as backup or upgrade to restore the data since any new submissions received beyond that limit without upgrading would eventually start overwriting older submissions to make room for new ones.

  • Profile Image

    Answered by tbcbank on March 09, 2017 at 09:05 AM
    Dear All,
    I hope this e-mail finds you well.
    We have received the notice on a monthly fee for a silver package.
    We requested downgrading of the package on 25th of January, 2017. Could you please find out why was not the service level downgraded?
    Could you please help us with the issue?
    Kind regards,
    Natia
    ...
  • Profile Image

    Answered by KadeJM on March 09, 2017 at 12:54 PM

    I do apologize about that as I thought you were just inquiring for when you were ready to downgrade your account plan in the near future.

    The reason you received a notice is because you were rebilled by the automatic subscription for another month of service.

    However, I believe it is your intention to downgrade immediately so I have canceled the subscription including reversing the latest transaction that occurred on 3/1/2017 which will be credited back to your bank account. Please note that this has also now downgraded your account to the free plan.

    Also, in the future, if you ever need help again with downgraded please note that you can always refer to the following guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

  • Profile Image

    Answered by tbcbank on April 19, 2017 at 10:43 AM
    Dear All,
    Could you please help me on the following issue?
    While trying to view submissions or asking for support, the following window pops up. Previously I didn’t have such case, I was logging in without additional requests. What is the actions that should be taken in this case? I am trying to aupload the key, which was used previously when for the first time the company was registered, but it doesn’t work.
    [cid:image003.jpg@01D2B92C.4F7E9100]
    Kind regards,
    Natia
    ...
  • Profile Image

    Answered by KadeJM on April 19, 2017 at 12:39 PM

    I have moved your issue you have just posted to this new thread found here:

    https://www.jotform.com/answers/1123291 

     

    In the future we ask that you please ask new questions via a new thread if unrelated.