What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to downgrade my account?

    Asked by tbcbank on January 03, 2017 at 02:43 AM

    Good morning and seasons greetings!


    I have a question.


    The last year submissions showed that the chosen plan doesn't match the real situation for this time, and the number of submissions allow the company to use free plan.

    In case of changes we will upgrade the plan.


    Could you please help me how to downgrade the plan? What do i need to know?


    Kind regards,



  • Profile Image
    JotForm Support

    Answered by emily on January 03, 2017 at 03:19 AM


    Thank you for contacting us.

    I checked your plan and your subscription is Silver Monthly. If you wish to cancel your subscription and downgrade your account to Free, we can do it for you.

    Please let us know if your request is still valid. Waiting for your reply.