What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to downgrade my account?

    Asked by tbcbank on January 03, 2017 at 02:43 AM

    Good morning and seasons greetings!


    I have a question.


    The last year submissions showed that the chosen plan doesn't match the real situation for this time, and the number of submissions allow the company to use free plan.

    In case of changes we will upgrade the plan.


    Could you please help me how to downgrade the plan? What do i need to know?


    Kind regards,



  • Profile Image
    JotForm Support

    Answered by emily on January 03, 2017 at 03:19 AM


    Thank you for contacting us.

    I checked your plan and your subscription is Silver Monthly. If you wish to cancel your subscription and downgrade your account to Free, we can do it for you.

    Please let us know if your request is still valid. Waiting for your reply.



  • Profile Image

    Answered by tbcbank on January 25, 2017 at 08:45 AM
    Dear All.
    Excuse me for not replying to your e-mail in time.
    Before downgrading I have a question: will the submissions current records be still available for us after downgrading procedure?
    Kind regards,
  • Profile Image
    JotForm Support

    Answered by KadeJM on January 25, 2017 at 10:02 AM

    Downgrading does not affect your submissions on your account in most cases so long as you remain under the free account's 500 submission limit.

    Your account has 39 total submissions currently which is your combined form submissions count.

    If you happen to go over that limit it is best to export that data as backup or upgrade to restore the data since any new submissions received beyond that limit without upgrading would eventually start overwriting older submissions to make room for new ones.