What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform is causing an error on my Wordpress Mobile...why?

    Asked by personaltrainer on January 03, 2017 at 02:48 AM

    I have another contact form I have been using and it is fine on mobile and desktop.

     

    Over the last 4 hours i have built a nice Jotform to take its place...

    The form looks good, is formatted and appears perfect on desktop...

    However, mobile, the form code prevents my website from even displaying showing "this site can't be reached" "americanboxing.net took too long to reach"

    I reverted to the previous form and my website again displayed on my mobile device properly...

    I then reloaded the jotform and the error began again.

    Can you explain this?

    Also, I tried both versions of the wordpress code you provide

    I run wordpress 3.4.2

    I have uploaded my old form until this can be fixed...hopefully asap.

     

    Thanks

    Page URL:
    www.americanboxing.net/specialoffers

  • Profile Image
    JotForm Support

    Answered by owen on January 03, 2017 at 03:34 AM

    Hi,

    First of all, we are sorry for the inconvenience that is caused by this. I should be able to run some tests on your website with the JotForm form embedded before I can give you a proper explanation of this issue.

    Can you please try embedding your form by using the WordPress plugin feature though?

    https://www.jotform.com/help/174-Embed-JotForm-in-Wordpress-using-the-Embed-Form-Plugin

    Another alternative is using an iFrame code to embed your form. Please see how you can do it on another simple guide of ours:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Please let us know if you still have issues with your form on mobile WordPress. 

    Thank you for contacting us.