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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Embedded form is not redirecting to 'Thank You' page

    Asked by Barbera on January 03, 2017 at 03:16 AM

    Hi there,

    I have embedded a form on my website. Everything is working fine, except that once I hit  the submit button, I don't get the 'thank you' page. Instead I get a page that says "invalid refresh token" (see attached screen shot).

    Please help.




    Page URL:

  • Profile Image
    JotForm Support

    Answered by owen on January 03, 2017 at 03:46 AM

    Hi Barbera,

    I am able to replicate the issue. This should be related to your integration with Infusionsoft. Can you please remove the integration and re-integrate it? 

    Please let us know if the issue still persists. 

    Thank you for contacting us. 

  • Profile Image

    Answered by Barbera on January 03, 2017 at 12:45 PM
    Hi Owen,
    I removed the integration with Infusionsoft, and now I'm unable (again) to
    integrate. I lost integration some time ago and recently submitted a ticket
    for the problem, which support handled, and I was able to integrate with
    Infusionsoft again, but apparently it's created another problem when I do
    ... and now I can't integrate again.

    Please help.
    *Barbera Aimes Coaching*
    (303) 953-0556
    SKYPE: barbera.aimes
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    JotForm Support

    Answered by Kevin_G on January 03, 2017 at 02:32 PM


    I was able to replicate the problem on my end, I have moved this matter to another thread in order to properly assist you, it can be found here: https://www.jotform.com/answers/1024403 

    We will assist you there as soon as possible.