What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    V4 Editor: Form is opening blank

    Asked by dsautomotiveltd on January 03, 2017 at 05:48 AM

    Cannot edit various forms this morning

    https://eu.jotform.com/dsautomotiveltd/job-card-write-up-2017

    just get a blank white page

    tried clearing cache no difference

    please help

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    JotForm Support

    Answered by Nik_C on January 03, 2017 at 07:18 AM

    Hello,

    I checked your account and I was able to replicate this problem.

    So I will forward this thread to our backend team for further checking.

    In the meantime, you can use our old editor so you can make changes in your forms:

    1. Go to: https://www.jotform.com/myaccount/settings

    2. Choose Version 3:

    We will get back to you through this thread.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Nik_C on January 03, 2017 at 10:49 AM

    Hello,

    Please check V4 editor now, the issue should be fixed.

    If you experience any problem please let us know.

    Thank you!

  • Profile Image

    Answered by dsautomotiveltd on January 03, 2017 at 11:48 AM

    Still not working! 

    Forms work fine when switching back to V3

     

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    JotForm Support

    Answered by Jan on January 03, 2017 at 01:43 PM

    According to our developers, this issue has been resolved. I checked your account and I was able to open the forms in V4. Here's a screenshot:

    Please try to clear your browser cache. After that, close and re-open your browser and then try logging back to JotForm. If that doesn't work, please test it using another browser just to check if it will work or not.

    I have cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.