V4 Editor: Form is opening blank

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    dsautomotiveltd
    Asked on January 03, 2017 at 05:48 AM

    Cannot edit various forms this morning

    https://eu.jotform.com/dsautomotiveltd/job-card-write-up-2017

    just get a blank white page

    tried clearing cache no difference

    please help

  • Profile Image
    Nik_C
    Answered on January 03, 2017 at 07:18 AM

    Hello,

    I checked your account and I was able to replicate this problem.

    So I will forward this thread to our backend team for further checking.

    In the meantime, you can use our old editor so you can make changes in your forms:

    1. Go to: https://www.jotform.com/myaccount/settings

    2. Choose Version 3:

    We will get back to you through this thread.

    Thank you for your patience.

  • Profile Image
    Nik_C
    Answered on January 03, 2017 at 10:49 AM

    Hello,

    Please check V4 editor now, the issue should be fixed.

    If you experience any problem please let us know.

    Thank you!

  • Profile Image
    dsautomotiveltd
    Answered on January 03, 2017 at 11:48 AM

    Still not working! 

    Forms work fine when switching back to V3

     

  • Profile Image
    Jan
    Answered on January 03, 2017 at 01:43 PM

    According to our developers, this issue has been resolved. I checked your account and I was able to open the forms in V4. Here's a screenshot:

    Please try to clear your browser cache. After that, close and re-open your browser and then try logging back to JotForm. If that doesn't work, please test it using another browser just to check if it will work or not.

    I have cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.