What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is gone!!!

    Asked by thomas111 on January 03, 2017 at 07:13 AM

    I've been working on a form the last few days, and suddenly a message saying "You don't have an internet connection" popped up. I checked the internet connection and it was OK. I then chose the alternative "Reload page". After that the form is completely gone! It turns up in the overview in My Forms, but when I try to work on it, it doesn't load - it's only a white screen...

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    JotForm Support

    Answered by liyam on January 03, 2017 at 07:28 AM

    Hello thomas111,

    I cleared your forms' cache and viewed the form again. It seems to be fixed now.

    Can you try on your end and see if the problem persists?

    Thanks.