What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my email is still adding to bounce list?

    Asked by wadmex on January 03, 2017 at 08:20 AM

    Hi,

     

    Could You explain me why my email is still adding to bounce list? ( ducers@ducers.pl and wadmex@wadmex.pl )

     

    Best regards

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    JotForm Support

    Answered by emily on January 03, 2017 at 08:49 AM

    Hi,

    Thank you for contacting us.

    Our servers try to send the email messages for a several times and if the delivery of the emails keep failing to these email addresses, it will mark it as rejected and the system will store your recipient email address in our bounce list. 

    Kindly have a look at the user guide below that will guide you how to prevent email bouncing related issues.

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    Additionally, you can set up your own SMTP for your forms, instead of JotForm's servers, to prevent email bouncing. 

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope these help. If you need further guidance, please let us know.

    Regards.