Why my email is still adding to bounce list?

  • wadmex
    Asked on January 3, 2017 at 8:20 AM

    Hi,

     

    Could You explain me why my email is still adding to bounce list? ( ducers@ducers.pl and wadmex@wadmex.pl )

     

    Best regards

  • emily
    Replied on January 3, 2017 at 8:49 AM

    Hi,

    Thank you for contacting us.

    Our servers try to send the email messages for a several times and if the delivery of the emails keep failing to these email addresses, it will mark it as rejected and the system will store your recipient email address in our bounce list. 

    Kindly have a look at the user guide below that will guide you how to prevent email bouncing related issues.

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    Additionally, you can set up your own SMTP for your forms, instead of JotForm's servers, to prevent email bouncing. 

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope these help. If you need further guidance, please let us know.

    Regards.