What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    There is no mention of sub user limits on the pricing guide.

    Asked by LisaZee71 on January 03, 2017 at 10:28 AM

    There is no mention of sub user limits on the pricing guide. Nevertheless, having a Silver plan I now find myself with too many sub users. Under the Account Tab > Users, instead of simply allowing us to create new users and delete existing users we should be able to edit users already present and replace them with new users (simply by editing the email). There should also be a button to resend the auto-message notifying an individual that they have been granted access to see a JotForm.



    This is a re-post of a comment on How to Share Forms with a Sub-Account User

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    JotForm Support

    Answered by John_Benson on January 03, 2017 at 12:06 PM

    You can see the number of sub-users allowed in your account in the Account Billing page. Under the Silver Plan, you can have 10 sub-users.

    The sub-user has the limits of the registered account. It means if the sub-user registered for Free plan, it will have the limits as a Free user.

    Unfortunately, there's no button that will resend auto-message to notify an individual that they have access to manage your form. You still need to do it manually, delete the sub-user email and add it again to notify them.

    Hope that helps. Let us know if you need further assistance. Thank you.