What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do you keep downgrading our account?

    Asked by chrishoward on January 03, 2017 at 10:59 AM

    Hi,

    Yet again you have downgraded our account even though we have paid for a FULL year :(   This was happening monthly so we paid for a year but for some crazy reason even that has now been downgraded and we not yet been refunded.

    Please can you sort this ASAP as currently none of our forms are working.

    Cheers

    Chris

     

     

     

  • Profile Image
    JotForm Support

    Answered by david on January 03, 2017 at 12:19 PM

    Our system checks for duplicate subscriptions and cancels duplicates.  Since you had a monthly subscription prior to creating your yearly subscription, the monthly was cancelled automatically.  The downgrade notice is still sent for automatically cancelled subscriptions and this is what happened with yours.

    I applied your yearly Silver subscription to your account once again and it should now show correctly.  I do not see any further downgrade notices that may occur so you should be all set.