All our forms are disabled - why?

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    gmjholding
    Asked on January 03, 2017 at 11:08 AM

    Hi,

     

    I was working on our website Friday and our forms worked fine.  Today - they are all disabled.  Can you tell me why?

     

    Thank you.  Nancy

     

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    KadeJM
    Answered on January 03, 2017 at 12:30 PM

    Hi Nancy, thanks for letting us know about this problem you're having with your disabled forms.

    This occurred because you have a form labeled as " Request Password " so our system is very sensitive to anything of the sort related to such that could be considered a possible phishing attempt so your account was automatically suspended.

    However, I've double checked this problem for you to ensure accuracy and I see you don't have any fields actually asking for a password, username, etc and are using it as a contact method for that so I've reactivated your account along with whitelisting your form and we do apologize.

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    bacwsupport
    Answered on January 03, 2017 at 12:31 PM

    I'm having the same issue. Can someone look at my account?
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    KadeJM
    Answered on January 03, 2017 at 12:37 PM

    @bacwsupport 

    We understand you are having a similar issue but, next time we ask that you kindly open it in a new thread so that we can assist you better.

    I've moved your issue to this new thread here -

    https://www.jotform.com/answers/1024273