What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All our forms are disabled - why?

    Asked by gmjholding on January 03, 2017 at 11:08 AM

    Hi,

     

    I was working on our website Friday and our forms worked fine.  Today - they are all disabled.  Can you tell me why?

     

    Thank you.  Nancy

     

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    Answered by KadeJM on January 03, 2017 at 12:30 PM

    Hi Nancy, thanks for letting us know about this problem you're having with your disabled forms.

    This occurred because you have a form labeled as " Request Password " so our system is very sensitive to anything of the sort related to such that could be considered a possible phishing attempt so your account was automatically suspended.

    However, I've double checked this problem for you to ensure accuracy and I see you don't have any fields actually asking for a password, username, etc and are using it as a contact method for that so I've reactivated your account along with whitelisting your form and we do apologize.

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    Answered by bacwsupport on January 03, 2017 at 12:31 PM

    I'm having the same issue. Can someone look at my account?
  • Profile Image

    Answered by KadeJM on January 03, 2017 at 12:37 PM

    @bacwsupport 

    We understand you are having a similar issue but, next time we ask that you kindly open it in a new thread so that we can assist you better.

    I've moved your issue to this new thread here -

    https://www.jotform.com/answers/1024273