What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a known list of whitelists that JotForm gets caught by?

    Asked by DSOauditions on January 03, 2017 at 11:13 AM

    My company uses Mimecast and JotForm emails appear to get caught by its whitelist. Is that an issue we have to resolve in Mimecast to allow JotForm emails to go through? Do JotForm emails get caught by standard email server whitelists, like gmail. yahoo, hotmail? Thanks!

    - Patrick

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    JotForm Support

    Answered by Welvin on January 03, 2017 at 12:34 PM

    When our emails are blocked, we recommend marking it as not spam and then add noreply@jotform.com to the safe sender list (if possible) or whitelist jotform.com domain as a whole. This would ensure the deliverability of the email to your end. 

    The contents are always unique per email, they are based on user input. There are terms that are blocked by known anti-spam filters and we can't tell them that it is safe so that is why we recommend whitelisting. 

    As for the free email address from Gmail, Yahoo or Hotmail, we don't have any issues with them. But still, whitelisting is important, especially if our emails are being filtered as spam on the account. 

    Here are some articles that would help you troubleshoot email related issues;

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    Let us know if you have any other questions.