What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the advanced form builder not saving my changes?

    Asked by willan on January 03, 2017 at 11:19 AM

    Despite turning off all security features on my computer, the advanced form designer is NOT saving my form.
    Independent of chosen browser.
    Allowing all domains, all cookies, turning off all browser add-ons,..

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    JotForm Support

    Answered by John_Benson on January 03, 2017 at 12:47 PM

    I cloned your form and I was not able to replicate the issue on the designer section of the form builder. Here's a screen animation:

    What internet browser are you using?

    I will clear your form cache. Please try it again and let us know if the issue still persists so we can investigate it further. Thank you.

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    Answered by willan on January 04, 2017 at 03:45 AM
    I succeeded in tracking down the problem.
    It seems an url that is been used by jotform in the advanced builder is
    been blocked on DNS level.
    Ad or tracking server or malware, as it is included on the hosts-lists.
    Kind regards,
    Op 3/01/2017 om 18:47 schreef JotForm:
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    JotForm Support

    Answered by liyam on January 04, 2017 at 03:53 AM

    Thanks for letting us know, willian. We're glad you were able to identify the problem.

    If there is anything on our part that needs to be done, please do let us know.