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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form too slow

    Asked by rsabian on January 03, 2017 at 01:46 PM

    when my form page loads and I click the state dropdown list, nothing happens for 10 seconds.  Click it over and over again and then finally it appears.  But it is too late, my visitor leaves.

    I have the source code embedded in my site, but I also tested it at the direct jotform link with the same delay:  https://form.jotform.com/63536940915159

    My order page is https://officialbirthcertificates.us/birthorders4.html

    On my order page my form images are loading slow too.

     

    I tried this on safari and had no problem.  I tried it on chrome on windows and mac and had the delay.

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    JotForm Support

    Answered by BJoanna on January 03, 2017 at 03:06 PM

    I have tested your standalone form and I was able to replicate mentioned issue. 

    This is happening because you form has lot of fields and because Continue Forms Later option is Enabled. If you disable Continue Forms Later feature your form will load faster. 

    Also your form has 144 fields and 226 conditions. All of this will affect on load time. 

    I also saw that lot of your conditions are not valid. They are created for fields that are deleted from the form. I would suggest you to delete all those conditions. 

    Here is my cloned form on which Continue Forms Later feature is disabled: 

    https://www.jotformpro.com/form/70026301898960

    Feel free to test it.

    Hope this will help. Let us know if you need further assistance.