What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    New Submissions not Showing on Google Sheets

    Asked by dakin2 on January 03, 2017 at 02:23 PM

    I have a form that is linked to a google spreadsheet. The new submissions are no longer populating on the linked Google Spreadsheet. 

    Here is a screenshot of the Submissions showing in JotForm (the 3 highlighted submissions should be showing on the Google Sheet): http://www.screencast.com/t/aBHa2c4Xh

    Here is a screenshot of the Google Sheet that should be showing the submissions, but is not: http://www.screencast.com/t/Apm4ZrDlMz


    I don't want to unlink and relink the spreadsheet if I don't have to because in the past when I have done this it created a new google spreadsheet and I had to redo all the other tabs from my previous google spreadsheet. As a side note, it would be nice if there was a way to select which google sheet you wanted to link a form submissions to.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on January 03, 2017 at 03:47 PM

    I tried reconnecting your form with your sheet and it looks like the permissions to update the sheet were removed.  The integration is found:

    But when the data is pushed to the sheet, the auth token is invalid:

    Unfortunately, it looks like you may have to redo the integration.